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[General Discussion] How to recover or reset a PIN?

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#1
Posted on 2020-03-23 09:58:02 | Show thread starter's posts only

A game partner has this problem: she doesn't remember or the account PIN has the account email and password, someone knows what she needs to do to recover the PIN password or delete or reset the PIN just with the account email and password? They spent this post more is old and the site has changed anyone knows how to delete, reset or recover a PIN password currently? Old post they sent: (It doesn't work anymore ...)

http://ao.forum.igg.com/m/topic?fcid=21&ctid=40760&fbclid=IwAR3ucHAcAp4MJtCYPD97vsP0Eg_YPKKIy3cgtTJ1tajh8vddm8zMhgaKhqU

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Hi !
#2
Posted on 2020-03-23 17:45:19 | Show thread starter's posts only

I would also love to know this! I sent in a service request but so far I can't quite figure it out...

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#3
Posted on 2020-03-23 17:49:39 | Show thread starter's posts only
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*Haniel* *Pegasus* *Hestia*
INSTAGRAM: mimi destino
#4
Posted on 2020-03-23 22:17:35 | Show thread starter's posts only

I requested for a PIN RESET a couple of weeks ago. What I did was to contact Support Service through the ticket

https://cs-ticket.igg.com/ticket

When on this page, log into the account you forgot the PIN. On the first option select Others and below put Others too.

Select the server, put the character nickname, your e-mail and then make a screenshot of the screen with the window to enter de pin. There you explain that you forgot the pin and that you would like to request a reset.

Send the ticket and be patient for an answer. Sometimes they get it wrong and tell you to change your password, if this happens, send a ticket again explaining that they didn't get you the first time and what you want to change is the IN-GAME TRADE PIN

I hope this helps you in someway

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The Hollow Maiden